Contact Us

Last Updated: June 24, 2026

If you have a question about an order, a problem with a delivery, or you just want to know more about the marble and brass pieces we sell, we are here to help.

We try to keep communication simple. No bots, no pre-written scripts, and no run-around. When you reach out to us, you are talking to the team that manages the warehouse and ships the orders.

How to reach us

For the fastest response, send an email to our support inbox. We check this email throughout the business day and typically get back to customers within 24 hours.

If you need to speak with someone regarding a pending order or an urgent issue, you can give us a call during our business hours.

  • Phone: +1 (205) 925-4640

  • Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

Where we are

We run our operations out of New York. If you need to send us a physical letter or if you are checking our business address for compliance, here is the information:

  • Physical Address: 350 Gills DrOrlando, FL 32824, USA

Common questions

  • Shipping: We process and pack orders in 1–2 business days.

  • Returns: We have a 15-day return window. Email us first before shipping anything back to get the correct warehouse location.

  • Damaged Items: If your order arrived broken, email us clear photos within 48 hours and we will send a replacement immediately.

We look forward to hearing from you.