Return & Refund

Last Updated: June 23, 2026

Sometimes things just don't work out. If you bought something from perrylawnyc.com and you need to send it back, here are the rules. These terms cover all of our US orders.

The 15-Day Return Window

We give you 15 days to return an item. The clock starts the exact day the post office or delivery driver marks your package as delivered. If day 16 rolls around, we will not take the item back or give you a refund.

Don't just mail things back to us without warning. You have to email support@perrylawnyc.com first. If a random box shows up at our warehouse without our approval, we will refuse the delivery and it will go right back to you.

Item Eligibility and Condition

We sell solid marble bookends, heavy brass clocks, and wooden desk pieces. They are fragile. If you want your money back, the item has to look exactly like it did when we shipped it.

It needs to be totally unused. No scratches, no dents, and no signs of wear. You also have to include every single piece of packaging. That means the original box, the foam inserts, the dust bags, and any small parts. If you peel off the protective films on clock faces or metal plates, you can't return it.

Non-Returnable Items

We don't take returns on personalized stuff. If you ordered a custom-engraved nameplate or a customized pen, that sale is final. The same rule applies to anything bought on clearance or during a closeout sale.

Return Shipping Costs and Packing Advice

You have to pay for return shipping. We do not hand out free return labels, and we do not refund the money you paid for shipping when you first placed the order.

Marble and metal are heavy and break easily if dropped. Pack the box tight. Use a shipping service with tracking, like UPS Ground or USPS Priority, and buy insurance. If your return gets lost in the mail or breaks on the way back to us, we won't refund you. You will have to take it up with the shipping company yourself.

How to Start Your Return

Follow these steps so we can handle your return quickly:

  1. Email Us: Send a message to support@perrylawnyc.com. Tell us your order number and what you want to return.

  2. Wait for our reply: We usually get back to people within one or two business days. We will give you the correct warehouse address. Do not send returns to our corporate office.

  3. Ship the box: Mail the item and email us the tracking number so we know it is on the way.

No Restocking Fees or Extra Charges

We don't charge restocking fees. It is $0.00. We don't hit you with hidden fees just because you changed your mind. You get back exactly what you paid for the item itself.

Timeline for Inspections and Refunds

When your box gets to our warehouse, our team takes up to 3 business days to open it up and check the item.

If it passes inspection, we approve the refund and send the money back to whatever card or payment account you used at checkout. We send the money right away on our end, but banks are notoriously slow. Expect to wait another 5 to 10 business days before the credit actually shows up on your bank statement.

What to do if your refund is late

If it has been more than 10 business days since we said we refunded you, check your bank account again. Then call your credit card company because sometimes they hold the money as pending. If you still can't find it, email us at support@perrylawnyc.com and we will look into it.

Damaged Packages and Broken Items

If your order shows up broken right out of the box, don't follow the normal return steps. Email us at support@perrylawnyc.com within 48 hours of delivery. Include your order number and attach pictures of the broken item and the damaged shipping box. We will look at the photos and send a replacement right away for free.

Business Contact Information

Here is where you can find us:

  • Store Name: PerryLawNYC

  • Website: perrylawnyc.com

  • Email: support@perrylawnyc.com

  • Phone: +1 (205) 925-4640

  • Address: 350 Gills DrOrlando, FL 32824, USA

  • Hours: Monday - Friday, 9:00 AM to 5:00 PM EST